Responsible Gaming
at ju99
ju99 is dedicated to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. We believe gambling should always be an enjoyable form of entertainment — never a source of harm. Explore the tools, resources, and guidance we have in place to help you stay in control.
Playing Smart at ju99
At ju99, we take responsible gaming seriously — not as a checkbox, but as a fundamental part of how we operate. Our platform is built for players in Bangladesh who enjoy betting on cricket, exploring live casino tables, and spinning slots as a recreational activity. We are equally committed to making sure that activity stays healthy, balanced, and fully within your control.
Gambling carries inherent risk. While the vast majority of ju99 players enjoy the platform without any issues, we recognise that a small number of individuals may develop patterns of behaviour that are harmful to themselves or those around them. Our responsible gaming programme exists to identify those patterns early, provide practical tools to interrupt them, and connect players with professional support where needed.
Every ju99 account comes with a suite of self-management tools built in — from daily deposit limits and session timers to short cool-off periods and full self-exclusion options. These are not hidden in menus; they are front and centre because we want you to use them.
ju99's core principle: Gambling is entertainment. When it stops being fun, it stops being gambling — and we are here to help you recognise that line before it is crossed.
Your Self-Control Toolkit
ju99 provides six powerful responsible gaming tools — all available directly from your account settings at any time, free of charge, with no waiting period.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit has a 48-hour cooling-off period to protect impulsive decisions.
Available NowSession Time Limits
Define a maximum session length — for example, two hours per day. When the limit is reached, you will receive a clear notification and the session will close. This tool is especially useful for players who lose track of time during live casino or slot sessions.
Available NowReality Checks
Enable periodic reality check pop-ups that remind you how long you have been playing and what your net result is for the session. Choose alerts every 15, 30, or 60 minutes. These gentle prompts help you make an informed decision about whether to continue playing or take a break.
Available NowCool-Off Period
Request a short break from ju99 for 24 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended. You cannot deposit, bet, or access the casino. All pending withdrawals are still processed normally, ensuring your funds remain safe.
Immediate EffectSelf-Exclusion
For players who need a longer break, ju99 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your account is fully deactivated and you will be removed from all marketing communications. Reactivation requires a mandatory review by our responsible gaming team.
Immediate EffectActivity Statement
Request a full history of your gambling activity — including total deposited, total wagered, total withdrawn, and net result — for any period you choose. Seeing the complete financial picture of your play is one of the most effective ways to assess whether your gambling habits remain healthy.
Available NowSetting Up Your Limits in 3 Steps
Log In to Your ju99 Account
Access your account from the ju99 Login page using your registered mobile number and password. All responsible gaming tools are located in the Account Settings section of your profile dashboard.
Navigate to Responsible Gaming
Inside Account Settings, select the "Responsible Gaming" tab. You will see all available tools — deposit limits, session timers, reality checks, cool-off, self-exclusion, and activity statements — listed with clear explanations.
Apply Your Chosen Settings
Select the tool you want to activate, enter your preferred values (e.g., ৳2,000 daily deposit limit or a 2-hour session cap), and confirm. Restrictions take effect immediately. You will receive a confirmation via your registered mobile number.
Available Limit Types
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs may indicate that gambling has moved beyond healthy entertainment. If you recognise any of these patterns in yourself or someone you care about, please reach out to the ju99 support team or a professional counselling service immediately.
Chasing Losses
Placing larger bets than usual in an attempt to recover money already lost, rather than accepting the loss and stopping for the day.
Hiding Gambling Activity
Feeling the need to conceal how much time or money is being spent gambling from family members, friends, or colleagues.
Gambling to Escape
Using gambling as a way to cope with stress, anxiety, boredom, loneliness, or depression rather than for entertainment.
Borrowing to Gamble
Taking out loans, using credit, or borrowing from friends and family specifically to fund gambling activity.
Losing Track of Time
Regularly spending more time on gambling than originally planned, missing meals, sleep, work, or social obligations as a result.
Irritability When Not Gambling
Feeling restless, irritable, or anxious when attempting to reduce or stop gambling — a key indicator that dependency may be forming.
The Responsible Gaming Quiz
Ask yourself the following questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use ju99's cool-off or self-exclusion tools and speak with a support specialist.
Have I ever spent more on gambling than I originally planned in a single session?
Have I gambled with money that was meant for rent, bills, food, or other essential expenses?
Have I tried to stop or cut down gambling but found it difficult to do so?
Have I felt a need to bet increasingly larger amounts to feel the same excitement?
Have relationships with family or friends been negatively affected by my gambling?
Have I felt guilt, shame, or distress after a gambling session?
Answering "Yes" to any of the above does not make you a problem gambler — but it is a signal worth taking seriously. Please reach out to the ju99 support team via live chat (available 24/7, response under 3 minutes) or contact a professional helpline. You are not alone, and help is available.
The ju99 Responsible Gaming Pledge
These are the commitments ju99 makes to every player in Bangladesh — not as legal boilerplate, but as genuine operating principles.
No Underage Access
Strict 21+ verification at registration and KYC
Transparent Odds
All odds and RTP percentages are clearly displayed
No Predatory Marketing
We do not target vulnerable or self-excluded players with promotions
Support Without Judgment
Our team is trained to respond to problem gambling disclosures with care
Fast Withdrawals
Players can always access their funds — no delays on verified withdrawal requests
Regular Policy Review
Our responsible gaming policies are reviewed and updated annually
Need to Talk to Someone?
Whether you want to activate a self-exclusion, request an activity statement, or simply talk to someone about your gambling habits — the ju99 responsible gaming support team is available around the clock.
Live Chat Support
Speak directly with a trained ju99 support agent via live chat. Our team is available 24 hours a day, 7 days a week — including public holidays. Average first response time is under 3 minutes.
Email Support
For detailed enquiries, responsible gaming requests, or to submit a formal self-exclusion request in writing, contact us at the address below. Include "Responsible Gaming" in the subject line.
Account Settings
All self-management tools — deposit limits, session caps, cool-off periods, and self-exclusion — can be activated directly from your account settings panel without needing to contact support.
External Help
If you feel that your gambling has become a serious problem, we encourage you to seek independent professional support. Confidential counselling services are available across Bangladesh for individuals affected by problem gambling.
A note on confidentiality: All conversations with the ju99 responsible gaming team are handled with complete discretion. Your account status, personal details, and the content of any support conversation will never be disclosed to other players or third parties. We are here to help, not to judge.
Play Responsibly — Enjoy ju99
Responsible gaming and great entertainment go hand in hand. Once you have reviewed your settings and feel confident, explore everything ju99 has to offer — cricket betting, live casino, and slots — all in a safe, secure environment.